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After registering as a customer, go to the “My account” page and click the “Become a wholesale customer” button on the right bottom. In the PLIXSTAR website, “Wholesale Customers” will be able to make purchases from wholesale suppliers at wholesale prices. 

To change/update your particulars, go to the drop-down list by clicking on your User Icon (at the upper-right corner of the App) and select “My account.” On the “My account” page, click “Account Details” to access your registered details. You may change any of your particulars, including your password, and save your changes before exiting.

On the “My account” page, click the “Forgot your password?”. This will take you to the “Lost your password?” page, where you can enter your username or email address before clicking “Reset Password.” 

The following prompt message will appear on your screen: 

Check your email inbox or spam folder. To reset your password, follow the instructions and click the link. 

• Go through all your email inboxes, including spam and junk mail; 
• Relaunch your browser and clear the cache memory; and 
• Alternatively, you can open your email account in another web browser, such as Chrome, New Incognito Windows, or Microsoft Edge. 

If the problem persists, you may need to restart your computer/laptop. 

You can include up to four shipping addresses. Go to “My account” and select “Addresses” to add multiple shipping addresses. 

Go to “My account” and select “Addresses” to delete the particular shipping address. 

A completed order cannot be altered or changed by the system. If you need to increase the quantity of your purchase, a new order must be submitted, and the price will be based on the prevailing system price at the time of ordering. 

A completed order cannot be cancelled. Cancellation is possible if the vendor failed to fulfil your order within the specified fulfilment time. If you require immediate assistance with order fulfilment, please contact our Customer Service department. 

If you are registered as a “Wholesale Customer,” you will be able to make purchases from wholesale suppliers at wholesale prices. Some sellers will provide wholesale prices but with a predetermined wholesale MOQ (Minimum Order Quantity), which is listed under the Wholesale Price. Please keep in mind that MOQ varies by supplier. 

Sellers must provide accurate visual representations of the products they list and offer. Please notify us of any anomalies or misrepresentations so that we can take appropriate action.  

You can only use one discount coupon per purchase order. The system does not support the use of multiple discount coupons in a single purchase transaction. 

Yes, it will appear on the product page when you use Product Location widget.

Go to the “Store List” and enter the vendor’s name or abbreviation in the filter box to find contact information. 

PLIXSTAR’s Live Search will help you find the products you are looking for in our extensive product catalogue. To conduct a product search, enter the product’s name in the “Search Engine” box and click “Search.” 

To add an item/product to your Wishlist, open the Shop or Product list and click the “” icon in the list. 

On the selected product page, you will find relevant information about the product such as description, specification, shipping, and other details (please refer to the example below). 

Upon logging in, you can follow your favorite vendor by navigating to “My account.” Select “Vendors” from the left menu to access the Vendors’ Store List. There will be a list of all active vendor stores. To follow your favorite vendor, click the “Follow” button under each store.

You can also follow a vendor from its store by clicking the Visit Store tab and then “Follow.” 

Subsequently, clicking on the Vendors tab will take you to your followed vendors’ stores list page as seen below. 

To change an item or quantity, click the cart button at the top right of the page, then click the incorrectly selected item and/or item with the incorrect quantity, then click “X” to remove it from the cart and re-select the correct quantity and/or the correct item, then repeat the add to the cart process. 

On the Checkout page, click the “Apply Coupon” button.  At “Your Order” detail, “Coupon XXXXXXXX” with the amount will be shown in the list. 

On the Checkout page, click the “[Remove]” button next to the amount of “Coupon XXXXXXXX” shown in the list. 

Enter redeem points on the Checkout page and click the “Apply Points” button. 

On the Checkout page, click the [Remove] button next to the “Cart Discount” amount listed in the list. 

To print/download invoices, go to “My account,” select “Orders” from the left menu, and then click the “View Invoice” button next to the Order ID. 

Thereon, you can print/download the invoice by clicking the print/download icon in the upper right corner of the page. 

The system has a minimum and maximum order threshold for each transaction. Any transaction that falls short of the minimum and/or exceeds the maximum threshold will be rejected. 

When buying a product, make sure it meets the minimum value and does not exceed the maximum limit. If your order does not meet the minimum amount, you will not be able to proceed with the transaction as the “Proceed to checkout” button will not be made available. By default, the system would display the message “Min amount €10.”(see the examples below). 

Please note that if the total amount value exceeded the maximum threshold, the transaction would not proceed to checkout (see the examples below). 

When the transaction meets the minimum and maximum value thresholds, you will be able to proceed to checkout (see the examples below). 

If the total amount matches the minimum or the maximum amount then the customers can complete the checkout process.

That is how the Min/Max Amount feature works.

Some sellers offer wholesale prices if you meet the Minimum Order Quantity (MOQ), listed under Wholesale Price.

Please note that the MOQ is different between suppliers but rest assured, upon meeting the MOQs, you will be eligible for these best prices!

The Dokan Store Support module is for existing clients who have purchased one or more items from a vendor. This module puts a Get Support button on vendor’s store for customers to generate support tickets for the product/service they purchased.

Yes, sure. In Dokan plugin a customer can purchase multiple vendors product at the same time. Now, if your gateway is Dokan PayPal Adaptive Payment then a customer would be able to add maximum 5 vendors product on the cart.

Other than your billing address, the system allows you to specify delivery to multiple shipping addresses. Enter the particulars and shipping addresses before clicking the “Place order” button to set delivery instructions to multiple shipping addresses. 

You can also add multiple shipping addresses from the “Addresses” menu on the left side of your “My account.” 

The system allows you to specify your shipping instructions on the quantity and delivery schedules for the seller’s arrangements. 

The seller decides and makes the logistics arrangements. 

After you click the “Place Order” button, a successful transaction will be displayed as follows: 

• The status of the order would change from the “On hold” once payment is successful 
• The “JomPay” Reference# XXXXXXXXXXXXXXXXXXX” will appear 
• The Order# XXXXXXXXXXXXX number for the order will appear. 

• 

Go to Dashboard and click “Orders,” you will see a list of your orders. 

PLIXSTAR accepts credit/debit card, electronic bank transfers, DuitNow, and Jompay as payment methods. 

No, there is no fee charge if you pay by Credit/Debit Card.

When the order status changes from “In Progress” to “Completed,” you can return a product and request a refund at any time. 

To return an item and request a refund, click “Request Warranty,” select the item, enter the type of request as Refund/Replace, enter the reason for the request, and then click “Submit Request.” 

You may select the reason for your request as follows: 

• Defective Component 
• Incorrect Product 
• Incorrect Address

  

If you received an incorrect item, you may return it and receive a refund, or you may request a replacement for the incorrect item.